Have questions about the Behind the Seams Tour? Here are the most frequently asked questions to help you plan your visit to DSI London.
From tour times to parking, accessibility, and more, everything you need to know is right here. If you still have queries, feel free to contact us—we’re happy to help.
Frequently Asked Questions:
How long is the tour?
The tour lasts approximately 2 hours.
Is there parking?
Yes, we offer free parking in our dedicated car park on Saturdays.
On weekdays, parking is more limited, but nearby Lidl offers up to 3 hours free parking.
Are there food or drink facilities?
No food is served on-site, but there are local options:
• Valley Retail & Leisure Park (1 mile away)
• Starbucks or TK Maxx café on Purley Way
Can we take pictures?
Yes, you may take photos in the showroom and stock rooms.
Photography is not allowed in the production areas.
What’s the nearest public transport?
• Tram: Waddon Marsh Tram stop (7-minute walk)
• Train: East Croydon is the nearest mainline station
What time does the tour start?
Public tours begin at 2 PM. Private tour times are arranged individually.
When should I arrive?
Please arrive 15 minutes early to ensure a prompt start.
Is there disability access?
There are staircases within the building. Unfortunately, the tour may not be suitable for those with limited mobility. Please contact us for details.
Can I refund, exchange, or rebook my tickets?
We do not offer refunds, but we can postpone your tour to a later date if needed.
What does the tour include?
• A welcome reception
• An engaging talk about our history and processes
• A guided walkthrough of our showroom, stockroom, and production areas
• An opportunity to try on a costume
Can children attend?
Yes, children are welcome.
However, we recommend the tour for ages 10 and up, due to the detailed content.
Do you offer private group tours?
Yes! Private group tours for up to 33 people are available with flexible timing.
Larger groups (up to 60) can be accommodated with a split format.
Do you offer external tours?
Yes, we can bring the Behind the Seams experience to your venue.
Email Behindtheseams@dsi-london.com for more details.
CLICK HERE to book your Behind the Seams Tour today!