DSI TV Personal Video Recording Policy & Terms
These terms explain how DSI TV Personal Video bookings work, what we will do when filming your performances, what you are agreeing to purchase, and what happens if a recording cannot be provided or a booking is cancelled.
22nd August 2026
1. Our Recording Commitment
DSI TV will make every reasonable effort to record the performances requested in your booking and will provide the service with reasonable care and skill.
Dance competitions are live events. Circumstances outside our reasonable control can occasionally prevent a performance from being successfully recorded. These may include obstructed views, changes to competition schedules or running times, technical difficulties, venue restrictions or other circumstances affecting live filming.
For this reason, we cannot guarantee that every requested performance will be successfully recorded.
2. Your Minimum Purchase Commitment
When booking, you will tell us which performances you would like us to try to record and select the minimum number of Personal Videos you agree to purchase.
This is your Minimum Purchase Commitment.
If we successfully capture at least this number of suitable Personal Videos, you agree to purchase the minimum number selected in your booking.
For example, if your Minimum Purchase Commitment is 10 Personal Videos and we successfully capture 15 suitable performances, you purchase at least 10 and can choose which 10 you would like.
Any additional available Personal Videos are optional.
3. Your 50% Advance Payment
A 50% advance payment, calculated from your Minimum Purchase Commitment, is required to confirm your booking.
This advance payment forms part of the price of your Personal Video order and will be credited against the final amount due.
4. Filming Your Performances
Your booking tells our filming team which performances you would like us to try to record.
Where reasonably possible, DSI TV may also record additional performances to give you greater choice after the competition.
Recording an additional performance does not require you to purchase it.
5. Choosing Your Personal Videos
After the competition, we will process the suitable Personal Videos successfully captured for you.
Once the final balance for your Minimum Purchase Commitment has been paid, your Personal Video Library will open and you can choose which available Personal Videos make up your purchased allocation.
For example, if your Minimum Purchase Commitment is 10 and we successfully capture 15 suitable Personal Videos, you can choose your preferred 10 from those available.
6. Additional Personal Videos
If we successfully capture more Personal Videos than your Minimum Purchase Commitment, additional available videos may be offered for separate purchase through your Personal Video Library.
You are under no obligation to purchase more than your Minimum Purchase Commitment.
7. If We Cannot Provide Your Minimum Number
If we cannot provide the number of Personal Videos in your Minimum Purchase Commitment, we will first check whether other suitable footage of your performances is available within our recordings.
If we are still unable to provide the minimum number, your order will be recalculated according to the number of Personal Videos we can provide.
Your advance payment will be credited against the revised amount.
If the amount you have already paid is greater than the revised amount due, we will refund the difference. If you prefer, you may choose to receive the appropriate amount as DSI TV credit instead.
You will not be charged for Personal Videos we are unable to provide.
8. Helping Us Identify You
Please provide accurate information when making your booking and update important details if they change or become available later.
Information such as your event, approximate competition time, dress or outfit description and competitor number helps our filming team identify you.
You may also provide a photograph of yourself or your partnership to assist identification. This is optional and is not required to make a booking.
DSI TV cannot accept responsibility for a missed recording where materially incorrect or incomplete information supplied by the customer prevents our filming team from reasonably identifying the customer or their performance.
This does not affect our responsibility to provide our service with reasonable care and skill.
9. Video Format
We will make every reasonable effort to record your Personal Videos in the format selected in your booking.
If you select Please Choose for Me, you authorise the DSI TV filming team to choose the format it considers most suitable based on the intended use you have indicated.
10. Creative Reel, Bespoke Reel and Spotlight Your Performance
Your initial booking is for Personal Videos only.
Creative Reel, Bespoke Reel and Spotlight Your Performance are optional additional DSI TV services which you may consider after your performances have been recorded.
Telling us during your booking that you may be interested in one of these services helps us understand how you might use your footage. It does not commit you to purchasing any additional service.
11. Cancelling Your Booking
If you need to cancel your Personal Video booking, please tell us as soon as possible.
If you cancel more than 48 hours before the start of the relevant competition day, your advance payment will be refunded.
If you cancel within 48 hours of the relevant competition day, or do not attend without cancelling, DSI TV may retain all or part of your advance payment to reflect filming capacity reserved for your booking and reasonable costs or losses resulting from the cancellation.
Any amount retained will not exceed the reasonable loss caused by the cancellation, taking into account costs saved or our reasonable ability to use the reserved filming capacity for another customer.
We will always consider exceptional circumstances fairly.
12. If the Competition Is Cancelled or Rescheduled
If the relevant competition or event is cancelled and DSI TV is therefore unable to provide the Personal Video service, your advance payment will be refunded.
If the competition is rescheduled, we may offer to transfer your Personal Video booking to the replacement date.
If DSI TV cannot provide the service on the replacement date, your advance payment will be refunded.
13. Statutory Cancellation Rights
A Personal Video booking is a commissioned filming service connected with a named dance competition and specified competition date or dates.
DSI TV treats Personal Video bookings as services related to a leisure activity provided for a specific date or period of performance and therefore as falling within the applicable exception to the normal statutory cancellation period for distance contracts.
This does not affect the cancellation arrangements we voluntarily provide under Section 11 or any other statutory rights which apply to you.
14. General DSI TV Event Coverage
DSI TV may separately record or broadcast general coverage of a competition. Competitors may therefore appear within general DSI TV event coverage.
This is separate from a commissioned Personal Video, where our filming team specifically attempts to follow and record your performance.
15. Your Statutory Rights
Nothing in these Personal Video Recording Policy & Terms excludes or restricts your statutory rights, including your right to have services performed with reasonable care and skill.
Last updated: August 2026
TERMS finished
